Your satisfaction with your Pella windows and doors is our highest priority. If you have a problem with your Pella product that you suspect may be related to the window’s installation, taking the following steps can help determine if the product is installed level, square and plumb.
First, take a level and place it on the frame of the product, across the bottom or sill. Do not place it on the sashes or panels of the product because it may produce an inaccurate reading. The bubble of your level should settle in the center, signifying the product is installed level.
Next, check plumb of your window or door. Plumb means the window or door is straight down or up, vertically. To check for plumb, place your level on the two vertical side jambs on the exterior face to ensure the product is plumb from the inside out. Then, you’ll check for plumb from left to right by placing the level on both sides. The bubble should fall in the center on both sides, signifying the product is installed plumb.
When you finish checking plumb, you can examine for bowing by measuring the unit horizontally across the top, middle and bottom. The three measurements should all be equal, plus or minus one eighth of an inch. It’s crucial to always measure to and from the same point on both sides for consistency. Lastly, find out if your window or door is square by measuring from corner to corner in an X fashion on the outside of the product. The measurements should be within 1/8 inch of each other for the product to be
You could also inspect the reveal, where the sash meets the frame. The gap should look the same from top to bottom and left to right. Every side of your product should appear the same, demonstrating the product is installed level, square, and plumb.
Setting aside time to do a little troubleshooting on your own can provide helpful information to solve a problem. If it is clear you have found one, or even a couple, of these issues, stop by the Pella Window and Door Showroom in Lafayette or give us a call at 317-983-5804.